Returns & Exchanges

We hope you are happy with your purchase. If you for some reason are not satisfied with your order, you can exchange or return your order within 14 days from the order date. We will refund products only if they are unused in original, undamaged condition. The products must also be in the original packaging, including all tags. Once we have received and accepted your return, we will make a refund of the value of the returned product. Please note, return or exchange shipping costs are at the customers own expense.

FINNEKO Oy is not required to replace or refund a product that shows signs of normal wear and tear and ageing (scratches, flaking paint etc), or products that show damage caused by misuse or neglect such as scrapes and dents from crushing or falling. 

Return items that are used or damaged will be returned to customers at their own cost.

For return and exchange packages, please ensure that your package has enough postage paid. We will not accept returns or exchanges where the postage is not fully paid.

When your order has shipped you will receive an email confirmation. In this confirmation you will also find a return form. Download, print and fill in the return form. Pack the product and include the filled return form. Address the package with sufficient postal paid to the following address: FINNEKO Oy, Ingankuja 5A, 02700 Kauniainen, FINLAND. Ship the return to us and wait for our confirmation.You will be refunded as soon as we have received your return and we have approved the refund.


If an order sent to you is returned to us as undeliverable, we reserve the right to add the shipping and processing cost to the expense of our customer. Non-collected packages are not covered by the right to return items as well as not seen as a returned order.


If for any reason the product is faulty or damaged, please email us within 7 days of receiving the package. Please include your name, your invoice number and a short description of the issue. We will then advise you further on how to proceed. We will carry the shipping and exchange costs for faulty products.

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Terms and conditions


These shipping conditions are valid starting from 8.1.2021.

The store sells products to individuals of full age. The VAT is included in the product prices. We reserve the right to change the prices and shipping costs.


Products are purchased by adding them to the shopping cart and paying for the shopping cart's contents by using an online payment service. All customer information is treated confidentially. Unless otherwise stated, the contact information indicated during order placement will only be used for delivering the order or clarifying any doubts that may occur. By placing an order in the store, you acknowledge that you read and accepted the shipping conditions valid at the moment of placing the order.

Paying and payment methods

We use Paytrail as the store's payment service with the following payment options: Card and online bank payments and MobilePay.

By providing your personal details at checkout, you accept PayTrail's terms & conditions. By clicking Place Order, you accept the shipping conditions of the VESI bottle Finland online store. Paytrail payment terms can be found here.

Any refunds will be returned to the payment method used (i.e card, online bank payment).

We also use PayPal as the store's payment service. By selecting PayPal and clicking Place Order you accept Paypal's terms & conditions

Order and payment confirmation

Immediately after receiving your order, we'll send you an order confirmation to your email with information about the order. Make sure that you check the contents of the order confirmation. If you have any questions, do not hesitate to contact our customer service. Keep the order confirmation in case you needed to contact the customer service. When contacting the customer service, always have your potential customer number and order number at hand. Always make sure that the parcel contents match the products listed in the order confirmation.

Here's our customer service's contact information:

Shipping methods and costs

Shipping costs contain both postage and packaging costs. The shipping costs displayed in the shopping cart are an estimate based on the primary shipping method. To see the exact shipping costs, select the desired shipping and payment method for your order. The available shipping methods depend on the shopping cart's contents and total weight. You are welcome to select at checkout the shipping method that suits your needs best. The exact shipping costs are displayed for all available shipping methods.

We ship to Finland through Posti Paketti (3.95 €) and Schenker NPP (3.50 €). Depending on the chosen service delivery time is anywhere from 1-5 business days.

Delivery time

The most common delivery times in Finland are 2-7 days depending on the order and shipping method. The exceptions to these times may occur if the shopping cart contains out-of-stock products. You will be also informed about potential delays immediately after placing the order.

We do not take responsibility for delays that occurred on grounds of force majeure, or indirect losses caused by the delay. The online store will inform on its website about exceptions to the regular delivery times.

Please note that adding engraving to your product will increase delivery time by up to 2 weeks. In case you ordered several items in addition to an engraved product, items may arrive in separate packages at different times.

Return policy

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

**Please note that engraved products cannot be returned. Sales are final. 

Unclaimed packages

Not claiming a package is not tantamount to canceling or returning an order. Packages that haven't been claimed and for which no notice of cancelation has been provided are still subject to shipping costs.

In the event of a problem

If a product has been lost or damaged in transportation, or does not match your order, notify us within 14 days by writing to the address indicated in the Right of cancellation and return policy section or by calling the number indicated in the contact information. If the package has been clearly damaged during transportation, file a complaint immediately to the logistics company whose shipping method you selected.

Gift cards used in the shopping cart